Speaker 1  00:00

Dean, welcome to the latest edition of the heart of franchising, where we take you beyond the brand to bring you the people, stories and heart behind franchise success. This podcast is brought to you by home franchise concepts, one of the largest home services, franchise systems, which inspires franchise owners to achieve financial independence while transforming lives, homes and the communities they serve. I'm Marcy Klein saucer, your podcast host, and today I'm thrilled to be speaking with our guest. Her background was in marketing, where she spent 14 years as a creative marketing and web director for a sporting goods company, before venturing into the world of entrepreneurship for the first eight years of her business, she focused on sales and running the business, and I'm so excited to welcome her today.

 

00:55

Thank you for having me. I appreciate

 

Speaker 1  00:56

1. So tell us Corey before we get into it, where exactly is your business of Statesville, Hickory, Denver and Lake Norman. Tell our guests where that exactly

 

Speaker 2  01:06

it actually is. So that's in North Carolina. We're between kind of Charlotte and Winston Salem, I guess if you wanted to put us on the map and we, one time, had separate locations, like showrooms, and now we're one location in the Lake Norman area. So that's Mooresville, North Carolina. Is specifically where the showroom is and but we still service those areas are right around us. Okay, so they connect, they touch each other, but yeah, so we're in North Carolina and right off a beautiful lake. So that's very nice, very nice area.

 

Speaker 1  01:43

That sounds beautiful, awesome. So how did you you mentioned your backgrounds in marketing and web director, sporting goods. How did you move from that career, if you will, into finding number one, franchising and then number two, budget blind specifically tell us a little bit about your journey to get from that to where you are today.

 

Speaker 2  02:04

Well, I just lost my mind one day, and just a little more than that, but maybe I did lose my mind. You know, I had always had a little bit of a I had always been fascinated by entrepreneurship. I'd kind of dabbled in it my whole life, even in sixth grade, when I had my little cigar box and sold candy on the school yard until they shut me down. But I'd always just had a fascination with a business, and so I'd worked for others. I was in a corporate environment. I was privately held, but it was a corporate environment. And, you know, it was just one of those things after my husband's a very, very play it safe kind of guy. I'm the total opposite. And after about a 10 year discussion, I said, you know, I just, I feel like this is just an area I need to pursue and right, wrong or indifferent, good or bad, whatever, best decision or worst decision of our lives. I just, I feel like I need to just go down this road. Okay, so he, he finally got on board with me and and we looked at maybe buying our own business or starting a new one. We kind of did a lot of research, and I don't remember how that happened, but we got, we got connected with a franchise broker, and she was great. She was kind of like the E harmony of you and a business. She sat down and really got to know more about us or likes and dislikes. And, you know, just kind of educated us a lot in the in the franchise market. You know, just because you like debate doesn't mean you should be a baker sort of thing. And you know, you want to, you want to love the things you love to do, and not not make it work. And so, you know, she started bringing us some franchises, and we, we did have certain goals that we were, we were trying to accomplish, and also had certain kind of money up front. And, you know, so, you know, there were certain things that she, she kind of had to look at and bring us. And I remember one day, you know how, when you've got something that you're trying to sell somebody on. You don't really want to tell them what it is up front, but you like, play it up and kind of build it up. And so she had brought us some franchises. And then one day she says, Hey, there's one I want you to look at. She kind of really build it up. And I thought, Oh, wow, this is, this is going to be great. What? Why is she having to build this up? And then she said, you know, blinds, window treatments. And I was like, yeah, no, I don't think so sorry. Keep keep moving. And so she kept, she kept going, you know, because she just, she just kept going. She was like, Look, I really think once you see the business model, once you understand more about the company, I think you really like this. You have a design background, it could kind of fit and and we just, we just really love this business model. And, you know, again, I was like, Yeah, okay, fine, but no, I don't even, I don't know a thing about blinds. Did I wake up one day and go great window treatments. That's what I want to do the rest of my life. No, never have I done that. But, you know, we started, we started researching it and and we. There were so many things about the business model, and at the time, the guys who owned it, they were so passionate about this product and the franchise. And we just, we just really, kind of bought into it really, really quickly and easily. It did fit a little bit. I've done apparel design and I've done a product design, and so I knew I could step in and, you know, kind of help in that area. I've done a lot with color and things of that nature in my past, and I'd never done sales there. So that was a bit of a shocker. But once we, once we went out and talked to him in California, and once we really, like I said, saw the passion they had. They wanted to make Budget Blinds like a household name, like everybody just say it. And I thought, you know, those are some coattails I can ride. I mean, you know, I love the energy that they had behind it. And again, just business model, royalty structure, the support that we would, that we could see we would get, because we had, we had never really gone full fledged into owning a business, and so the franchise just seemed like a really great way for us, because it was kind of like, I don't mean to demean this, but it's like, here's a business in a box, right? We're going to give you everything to support you. You just, you've got to go make it happen, but we're going to, we're going to be there kind of along the way, every step of the way, this helps support you. And so yeah, it was, became a pretty easy decision after that, and I was, I was just as shocked as she was that we kind of went down that road, but it wound up being a kind of a perfect solution for us.

 

Speaker 1  06:34

There you go. So you didn't wake up one day and say, I'm dying to be an owner of a window coverings business. But as you said, as you started to kind of peel back the onion, understand the business model, see the opportunity. You met the people. You saw what was in that business, in a box, you realized it was the perfect fit for you.

 

Speaker 2  06:54

Yeah. I mean, I think, you know, I think a lot of people, when they open a business, they go down that road of, oh, well, I love to I love woodworking. Let me be a woodworker. And then I think you take something you really love and you make it work, and then you don't enjoy it anymore. And so her focus, and what she educated us on, was looking at so many different angles at this well, what do we like to do? But what are we trying to get out of it? Well, we want some flexibility. You know, we'd like we have this amount of money that we're going to we can put into it. What are our goals in the end, what do we want to get out of it? What roles do we want to play? And that's really what kind of helped her bring solutions to us that made sense to us, as opposed to us going into something that we had no idea maybe all those different ways of looking at it, all those different perspectives, and the franchise world just seemed to work for us from from that perspective. Yeah,

 

Speaker 1  07:46

yeah. No, that's awesome. So tell me a little bit about the solutions that you saw in that box, and what, what do you what did you start to kind of as you pulled out those solutions in the box? How did you start to use those solutions as you kind of grand opened your business. Yes.

 

Speaker 2  08:03

So we, we were starting in April of 2013 and that was the day, first of all, we were going out for two weeks of training. So I guess, you know, that's kind of not really the first place, but that was one of the big things we were going to but before that, they had offered us to go out to convention in the January, February timeframe, just to get a just to get a little insight as to, you know, a little more about the company and things of that nature. But then, from the time we kind of signed until, up until April, we were already experiencing all kinds of support from home franchise concepts, calling and setting up things and letting us know vendor books were coming and really trying to walk us through the entire process, as well as the vendors that they had, you know that they had relationships with inside the network. They were already calling us, taking us out, getting to meet us, already trying to give us that support, to let us know, hey, you're not alone. We're here. Any questions you have, you're going to go out for this two great weeks of training, but we're also, we're just another cog in the support wheel, right? So that was, that was very nice and very supportive. So we went out for the two weeks of training, and, you know, you don't know what you don't know. And it was, it was like two weeks of just the floodgates that opened up. But I would say it's one of the most extensive trainings that I'd ever been in. Also, I apologize before that, you know, they also helped us, like phone lines, things to think about, like things ahead of time before we were going to come back and just open up the doors that all came from home, franchise concepts and just, they just had a nice map of the things you need to think about ahead of time. You need to think about your credit card transactions. You need to think about, you know, your phone lines, like I said, you need to think about your it. They had, they had an IT, little box inside the big box that was going to help us with that stuff. So there was a lot of preliminary things that they really helped us with that if. We had been trying to start our own company or starting from scratch, well, we'd have figured it out. But my gosh, you might have figured it out when the phones weren't ringing and you're like, Oh, no one ever got a phone company, you know. But anyway, we went out for two weeks of training, and it was one of the most extensive trainings I've probably ever been through, where we learned everything from how to sell the product, you know, sales, to the product itself, itself, and every little detail to where to put your shelves, where to place your stapler. I mean, it was, it was, it was one of the most detailed. You know, they really took you through everything from sales to operations, how to answer the phone scripts, things you could say just so the first time you answered the phone, you didn't sound like you're like new, you know. And so that two weeks was, was pretty amazing. And then even after we got back, okay, we had a business coach from home franchise concepts. We had people in corporate from it to installers there that we could call motorization. Was 13 years ago. Was a Little, not, not as prevalent as it is today. But we, you know, there were some conversations, there of people we could call. There was a wonderful lady, Lindsay who helped coordinate any kind of questions we had. She She hated us, probably, but she didn't, never showed us. And then, and then again, the relationships they created with vendors. So, you know, I know these are vendors at other companies, but really, because of the relationships they had created, we had people every step of the way that we could call, you know, I could have a customer call me and say, I want woven wood blinds. And I could call, you know, Mandy at springs window fashions and be like, hey, Mandy, I need to know everything about woven Woods before tomorrow. And she would do that, and she would do it every time I called and and, you know, if you get into I'll say, I don't know how it is now that during our time, if you, if you left there and you felt like you were on an island, the only reason you felt that way is because you put yourself there. Because there was there was there were people at every point of the way that I could call and at least get an answer, or a go here, or some kind of direction. It may not have always been, you know, the final answer, but it was at least some direction. And so we were constantly pulling that out of the box. You know, we were pulling it out of the box. We were pulling our business coach. We were pulling our vendor support, just just regular, hey, you know we're getting, and not only that, the network of budget lines earners. I mean, that's probably one of the more important things, and that I've left out is at any given time, we had like 30 or 40 people that were in training with us that we could call at any moment. But at that time, probably 800 between 800 and 1000 other budget lines that I could I could call it any time and be like, Hey, how, how do you do this? Or, how did you do this? Or put something out on the group listing, and, and that was one of the support things they offered ahead of time. Is Hey, call five or 10 Budget Blinds franchises, ask them questions. Ask them anything you want to. You know, again, if you were on an island, it's because you, you, you did that yourself. It was not, not in any way, because that was the way it was presented. You could actually be bombarded by the support at sometimes, and people kind of checking in on you and that sort of thing. So we utilized everything, you know, until we we got comfortable in certain areas that we didn't need as much anymore, and then, you know, we're able to come become a resource for others at times. And so that was, that was really nice. Yeah, yeah,

 

Speaker 1  13:27

that's awesome. So you mentioned, obviously, the network of budget lines owners, which are, are today, you know, nearing 1000 to support the over 1500 territories, right? Talk to me a little bit about how that support, how that network, you're leaning into, that network today, obviously, it's evolved as you've evolved. You know, your business over the eight years that you've been in business, right? Or more than that now, right? Talk to me about that. How does that help you today? Over the years, obviously, that's evolved. Yeah,

 

Speaker 2  13:58

that's an amazing network. So not only just locally right around me, I have really great franchises right around me, and we do a fantastic job, I think, of supporting each other, whether we're giving each other leads or we're calling and just saying, hey, how do you do this? How do you handle this with this, with an employee or whatever. So we have that very local connection, which is very nice. We have different groups that are more internet based or related, that somebody can ask a question, and, man, you know, in just a few minutes, you've got like, 2040, whatever responses. And you learn you're constantly just, if you just kind of scroll through that every day, you're just sort of learning things that somebody might ask a question, and you think you know the answer, and then you start seeing answers, and you're like, Oh, I didn't know that, or I just learned something new. And then anybody you can call so whenever we go out to our convention every year, you meet so many of the other Budget Blinds in different areas, and it's fascinating just to see everybody from. A man with a van so somebody owns like 10 territories and and how each of them work, how each of those locations work. There are constantly throughout the year, there are, they used to be called Sam's meetings, like they're they're now something different, but where we get together locally, and HFC will come in, or corporate will come in and kind of help us through just some updates throughout the year, or it's just a good time for us to get together again. Convention is just a super time. You meet so many people, and even now, where we're bringing in other franchises like bath tune up and kitchen tune up and those folks, I've learned a lot just about their business models and how they they might handle employee things or product set, you know, selling tips and stuff of that nature, so that that group is vast and smart and full of knowledge, and you just can't go wrong asking them, and they'll do anything for you at any given time. I can, I can call some of my I got a good buddy in New Bern. I can call him about anything. He'll help me out, Dan and Raleigh. I mean, just, just some really great people kind of right around me that no matter what they'll they'll drop everything to sort of just just, you know, help, help in a situation. So, great network.

 

Speaker 1  16:17

So where, let's get into, kind of how you run your business and what makes you successful? What do you think makes you a successful business owner, and what are the characteristics that makes for a successful not only successful budget minds, for anyone who is running a successful franchise in today's day and age,

 

Speaker 2  16:33

yeah, we might be better off to say all the things I'm not very good at, but, um, but we'll start with this, maybe the things I'm good at, um, you know, there's a saying that says work smarter, not harder. I've never I've never understood that. I've never done that. I've never been good at that. It's never been my mantra is great advice, but it's never been me. I think one of the things that when I started out, there was one thing I knew, I may not be the smartest person in the room, but I was going to be the hardest working person in the room, and I could always outwork anybody or anything. And, you know, I thought, as long as I had that and that determination, then I felt like I could really, kind of, I could work through, you know, I can't sit down on a spreadsheet in a five minutes understand where everything's headed and all that sort of thing. Two hours later, I might have a little bit of an idea, but I know I could go out there and I could work hard. And so when I started, and I had to, and I started in sales, which I'd never done before, but I thought, you know, I can go out there and I can Canvas. I can, I can, I can join every group possible. I can get leads right so I can learn product knowledge. I can learn about installs, and I can outwork that stuff, so that when I show up, I know more than the customer. I know more than what they could search on the internet, and I know more about the guy that's coming in behind me to give a quote. And I just always felt like that was the one thing that I could do, and I could do it successfully. Maybe not a lot of things I was great at, but working hard, was one of them. So I think just having a good work ethic was, was part of that. The next thing, I think, is relationships. And back to the to the being the smartest person in the room thing. When you build that kind of trust with your customer, it goes, that's how that's the basis of every relationship. Right? As soon as I could trust you. I can be in any kind of relationship with you, with you. So as soon as they trusted me, that I knew what I was talking about, it was kind of a win, win, right? I think the next thing is, is really building relationships, and that was just a big focus of ours, and something I knew I could do as well, because I knew I could go in and genuinely care about people. Care about what they needed, care about what their kids were doing, what their dogs were doing, what their grandkids were doing. And I knew I could establish that relationship to the point that that, you know, if I didn't leave there with a sale, I felt like something was coming or they would recommend something. But between that and and between just determination, working hard, and relationships, I think that helped us build an experience for people that maybe they weren't getting in other places. I think that relationship piece also kind of went over into I think the third thing for me was just knowing sometimes my limitations, right? And that's hard when you're when you're a business owner, you got some control issues, typically, if you're in if you're like entrepreneurship. And so I think when you start learning your limitations and realizing the people that can do things so much better than you, and letting them kind of come into your world, in your life and your organization, and I think that's one of the things, no haven't always been great at picking people the first time, but once, once somebody has come into the organization or come into the business, and we could really realize, you know, this installer, he's so good, he handles everything, or my office manager, or my sales. Folks, and letting them do what they do best, and then when we find that person, really keeping them so I think surrounding yourself with the right people, you know, so I think, if anything, those are probably the three things for me that has just been, you know, I can, I can work hard. I think we can create great relationships and surrounding yourself with the right people. There are a lot of little things in between, you know, there's, there's a lot of details, there's a lot of numbers, there's a lot of things like that. But for me, there's those were kind of, I think the things that just helped me kind of get, you know, past that five year point and past that 10 year point and kind of, you know, hopefully, hopefully to keep going, is, is maybe those three things,

 

Speaker 1  20:42

yeah, no, that's great, I tell so that kind of leads me into my next question. So tell me what it is to be a million dollar club member, and what got you there. I'm guessing some of this is part of that, but talk to our audience about being a million dollar club member. You

 

Speaker 2  20:58

know, it took me a while. It wasn't, it wasn't like next day. So when we first bought the franchise, it was in Statesville, North Carolina, and Statesville in Hickory, North Carolina. And we had, we had wanted the territory next to us, which was on the lake, which we have today, but that was taken someone had had it for a long time. And so, you know, we didn't start out in a fancy area at all. You know, probably got more cow pastures, and I have people sometimes,

 

Speaker 1  21:26

but window coverings on those cow pastures, yeah, you know,

 

Speaker 2  21:29

they make decisions too. But, you know, I think from what what you said is, is that I had a friend tell me one time, this was a great quote when I first started the business. She said, you know, failure is a possibility, but it's never an option. And I thought, you know, you're exactly right. I mean, what's going to happen, you know, out in the world, and what's going to happen to me? There may be some things I don't have control over, and yes, it could always be a possibility, but I can never go into that situation feeling like it's an option. And I think that that was just the big thing for me. As far as that whole I can outwork this kind of mentality, is that if I go in there and I give it everything I can, and I still fail, well, you know, I did everything I could, there was just maybe some other factors involved, or I learned from that, and I move on to the next thing. But I just think that determination, I also think creating those experiences. So I would say the largest, our largest lead generator in that original territory, is repeat and referral. And I think that just comes from the fact that we just took care of people. You know, people just want to be treated like you want to be treated. They want to be taken care of. We're not perfect. We've never been perfect. We're not perfect, you know, a lot, but we we make sure we take care of people, and make sure we take care of situations when we're not and I think when people just experience that, that it helps your business grow. And so our growth was was a little slow. It might have taken me maybe, like, five years, or five or six years to kind of get to that point. Also adding on the territories, you know, helped a little bit, although we were able to kind of establish that with our first territory, but that was just a lot of again, creating the right experiences for people, relationships, being smart, selling them the right product. Not not not going in and not knowing what we were doing. And then when we added in 2020 during covid, I lost my mind again, decided to buy a, you know, one of the other territories, and we bought the Denver, Lincolnton area. And then that, just that, just helped accelerate that. And then last year, at the end of last year, 2024 2024 we bought the Lake Norman territory. So I think it's been a combination for us. You know, we could have been a part of that million dollar club with just the one territory and just working it, working it hard, adding but also, you know, going in and knowing when it was time to grow, maybe time to add some other territories that kind of fell in my lap more than anything. I don't know that I would have ever I wasn't necessarily thinking of going down that road, but we had a neighboring franchise that was ready to kind of get into something else, and it was a great opportunity for us. So, you know, we took advantage of it and and so I would say those are some of the steps that kind of kind of helped us get there and in the great people, again, going back to just the great people around us, they, you know, every step of the way, when we were buying new territories or expanding or whatever, I had people that were just very flexible, very willing to accept the change we were going through. You know, we just bought this third territory at the end of last year, and we're still going through process changes, and still trying to figure out, you know, now that we're all together, how different that is, and how we need people in different positions and stuff like that. So just that adaptability they've been, they've been great, and that support from them has really helped us where we are today.

 

Speaker 1  24:46

That's awesome. Talk to me a little bit about how you supported your community in the business I know, with the hurricane support, you've been very much involved in your community. De talk, talk to us a little bit about how that's helped you in your business.

 

Speaker 2  25:04

And, you know, I wish I could take, yep, sure thing. I wish I could take some credit for that one. So, you know, Hurricane Helene came through Western North Carolina last year, and it was just devastating. You know, I from the Outer Banks. I'm from an ocean area, and even in all those years, I've never seen anything as devastating as that hurricane was. And so at the time, I have a social media person, and we have a plan, and we go over things, and if there's anything new, she'll run it by me. But, you know, one day, she just felt very led and and next thing I see on a post, I'm like, Oh, we're a we're a drop off center for healing victims. And I was like, okay, I'm fine. You know, I love that. I love that she felt led to do that, and that just spiraled into something that we kind of couldn't even imagine. And we started getting support, and we really got some support from not only our community, but vendors, and one vendor in particular that entrusted us with a significant amount of money, to the point that we realized that we were just put in a position to be incredible stewards of what what had been laid in our lap. Okay, and so at that point, we started really working with local airports, making sure that the guys who were flying planes and doing that all voluntarily, were getting gas money and getting paid. And we were able to buy some big, big items like generators and water systems and things that maybe other people couldn't contribute to as much. And we really, to be honest, we we, we were just really stewards of other people's giving, you know, I don't know how else to say it. I mean, they just, they put us in this position, and we took it serious because of how of how great the need was, and how much they had entrusted us and and so we just, we did that, and we spent about, you know, quite a bit of time just really making sure that we could get stuff to victims. There we were a part of several like benefits and races that were trying to support little towns who had been just completely wiped out from families and everything. And, you know, during that experience, we all, we all just got the bug. And for years, we had always said, Oh, we want to get back to the community more. We want to do more. You get busy, you're doing sales, you're trying to run the business. And we, although we had done some things here and there, there was a company in states, well, called Power cross that we did some stuff with, but not really in kind of a big way. And then when we had that opportunity to do that, we all just sort of got the bug, and we said, That's it. That's our calling, that that was like the wake up call that we need to be doing something like this. So this year, for 2025 we put together a very intentional calendar that helped us look at supporting different charities in our area, and not only just supporting them, maybe from a monetary standpoint, but our time okay. So, so far this year, we've gone out. There's a charity called feed and see, which will supports one, at least one hot meal a day in their cafeteria. They have a grocery store where you can come in and buy about $200 of groceries a week or not, buy you get them. And we went out and volunteered with that as well as we tied in a monthly promotion to also donate money. And that's how we've tried to work it is that we not only go out and help the organization, but we're going to tie in. You know, every woven with this this month sold a percentage goes to this organization, and we've done that with the dove house, which supports sexually abused children, Cool Kids campaign, which helps kids with cancer. In two weeks, we go out and building some houses with habitat, and we'll probably end the year with, like, Toys for Tots for Samaritan's Purse. So we tried to be, this year, very intentional about that. And my social media person, Ashley has really spearheaded that, because she just really had a heart for that. And then we all, we all really got so involved in that. And the first time we went out for a volunteer day, you know, there were some, some you could kind of feel the vibe of, oh, is this what we're doing today, or whatever? And after that experience, every, every person on my staff came up and said, so thankful. Like, I'm so thankful that we did that, and can't wait for the next one. And so glad we're doing this. So it's now just become, you know, now become like sort of a regular part of our business. And, you know, unfortunately, that came about because of something really bad that happened. But out of bag comes good they say.

 

Speaker 1  29:34

So absolutely. Well, thank you for all that you're doing. I'm sure your community is very appreciative of it, and I'm sure that you've had a great response from your customers. I love that. Well. Thank you so much for all that you shared today. I want to wrap it up with this question for you, Corey, what? What is your favorite part about owning a budget blind?

 

Speaker 2  29:54

That has a great question. There's, there's a ton of them, but I. I would have to say, going back for me, well, first of all, I love, I love seeing something grow, and I love seeing when you nurture something and what you put into it, you get out of it. I think, I think that's something that, part of that, that I had always been fascinated with. So I think that's great. But I think the biggest thing for me are the relationships, and that is everywhere, from the people that we've met all along the way, from the person who got us connected with home franchise concepts, from the people all around in budget lines, to the people I work with on a daily basis and to our customers. You know, we go in and I, you know, I tell people I'm like, we're not saving lives here. I get that, but I have literally been into homes where people have just lost a spouse, they don't feel secure or safe anymore. You know, they may be, they had a husband there all the time, and he just passed away, and now they have windows that are open and they're scared. They're scared to be there. And sometimes we're coming in and providing some security, and we can help with that. You know, sometimes we have people who their floors are damaged, or their their walls are damaged from sun, and we can help from that with that. Or they have windows they have no idea what to do with, or a sunroom they've never been able to use because it's so hot or so cold, and, and we can help with all that. And, and then sometimes, you know what, they're just people that want to come home and just feel pretty, you know, they want their house to be pretty, and we can do that. And I think it's part of the relationships that we've created along the way, where sometimes we're there to sell blinds and window treatments, but sometimes we're there for other reasons as well. And you know, that's the thing that I would say, I would, I would probably miss the most is just all the people you meet, all the other Budget Blinds people, just all the people along the way, vendors, vendor reps that you just get to come in contact with and get to know. And you just see such a community. And maybe that's it, it's the it's just the community my my world expanded just so much. I would, I would hate to give up that community. So I think that's probably the biggest thing.

 

Speaker 1  32:06

I love that Well, thank you for sharing that. You're nurturing a business, you're building relationships, you're you really are helping homes and helping lives with what you're doing every day, and you're building a community. So thank you so much for sharing that. And thank you so much, Corey for being here today. I've learned so much from you. I love some of the quotes that you've shared. Failure is a possibility, but never an option. I love that you shared what makes you so successful. Again, back to relationships. Building relationships. Know your limitations and surround yourselves with great people. Really is about relationships. So I think that's the theme today, relationships. So look around you. Everyone. Consider relationships. Look at your own community and see how you can make it better, nurture them around you. Yeah, exactly. Well, thank you everyone for listening. I hope you've learned a thing or two about the heart of franchising with Budget Blinds. Please subscribe to our channel and follow us on social media and to learn more about Budget Blinds, or any of our home franchise concepts, Family of Brands, please visit home franchise concepts.com I hope you'll listen next time when we talk to another guest and get to the heart of franchise success, see you next time on the heart of franchising. You